Technologies in financial industry
Discussion between Microsoft CEO and Standard Chartered CEO
Both leaders presented their views on the evolutions and technologies pertaining to how they relate to financial services. The changes outside any organisation were brought by the change in consumer behaviour and their ever-changing demands. It is important to adopt the latest collaboration technologies to facilitate and personalise their experience and it is going to bring a lot of change and new inventions. Things like real time payments and Internet of Things (IoT) in inventing essentially new businesses and new products.
Service Learning
Teaching elderly how to use mobile payment platforms
For this module, we worked with North West Community Development Council (CDC), to conduct virtual lesson for the elderlies, to teach them how to use apps such as zoom and paylah!, which are essential during this pandemic.
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Our group was in charge of teaching elderlies on how to use DBS PayLah! to make transactions and scan QR codes. On that day itself, we engaged with the elderlies and give them step by step guide with QnA sessions. In the middle of the lesson, elderlies faced technical issues and have voiced out their issues in the chat. We tried to help them as much as possible as they all used different devices to access Zoom. However, as they were only using a device, hence they have to exit the Zoom to open their PayLah! app, most of them do not know how to join back the meeting. We quickly feedback this issue to the student in charge and join back the main group. We managed to conduct our virtual lesson from there with an elderly, teaching her how to check transaction history and screenshotting her screen. The elderly was very friendly and even thanked us for our assistance.